My VA mortgage was just assumed/assigned to Selene Finance on 9/3/2024. Have recieved no correspondence from SF, made my first call to SF on 9/9/2024 to ascertain How to make my monthly mortgage payments?? Learned my account was not eligible for online payments??? I have had my mortgage for over 5 years, never missed a payment not in distress, why was my loan sold to or assumed by Selene. When I called to inquire what is my loan number? How to make my monthly payments? I was hung up on? What do I or can I do? How to deal with this company this last couple days has become a nightmare. I am a senior citizen, 100% disabled VET more than capable willing to pay mortgage. I am in no way in financial distress!!! What can I do??
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If it were me I would get an attorney versed in dealing with mortgage servicers.
From a cursory search the VA has counselors that can assist.
On this page there is a phone number you can speak with a VA loan technician.
https://www.va.gov/housing-assistance/home-loans/trouble-making-payments/
Please note, Selene Finance is a vile company and they want to make it impossible for you to contact them with the ultimate goal for you to default. Dont make it easy for them. You will routinely be on hold and in most cases speak to a different person every time. Feel free to read stories on this site, or anywhere on the internet about Selene Finance and their tactics, such as forced placed insurance, etc.
They best case scenario and Ive only read of a few cases is when Selene Finance will sell off your loan to another company.