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SELENE FINANCE KNOW YOUR RIGHTS
Selene Finance had been my loan servicer for less than thirty days and I am already having problems.
1. Selene misapplied my first payment and only credited me a portion of what I paid. And then called me letting me know I was not current on my payment.2. Under a modification agreement with original lender, Chase Bank, Selene had decided to add an extra payment onto the end of my modification.
3. After eleven days of serving my loan they had the audacity to send a Selene Rep to my home.
After reading page, after page of complaints that consumers have against Selene I have decided to act quickly and in an assertive manner to try to avoid any further problems. Here are a few things I have learned that I would like to share.
1. If your loan was sold and you are to make payment to Selene you need to understand they are NOT A BANK. They are a servicer hired to manage your payments ect.. It would be beneficial if you read the letter you were initially sent informing you your who had acquired your loan and in essence became the trustee of your home. You should find the name of the institution that has acquired your loan. In my case, it is Wilmington Savings Fund Society. They are the trustee, not Selene. If there is no mention of who acquired your loan you have the legal right to request that information from Selene.
2. If you find yourself not getting anywhere with Selene, you will need to know your rights and if necessary file complaints with the CFBP ( Consumer Financial Protection Bureau) and or, the FDCPA ( Fair Acts Debt Collection).
3. Educate yourself about the fair dept collection acts practices. You have no way to know if your rights are violated unless you what they are.
4. File any complaints you have with Selene in the form of a ” qualified written response” (QWR) There are STRICT guidelines under the CFBP that require a written response from Selene that they have received your request within five business days and they have thirty days to explain, and or correct, what ever your dispute is..( Selene can ask for a 15 day extension to respond but it must be in writing.. I suggest you Fax, snail mail, and email your QWR…
Read link below: http://www.nationalmortgagenews.com/blogs/compliance/New-QWR-Requirements-Under-the-CFPB-1040194-1.html
If Selene fails to respond within the the time frames you may be able to recover not only statutory damages but also actual damages.
DON’T TAKE THIS ABUSE FROM SELENE!!! YOU HAVE RIGHTS AND YOU NEED TO EDUCATE YOURSELF SO YOU CAN EXERCISE YOUR LEGAL WRITES!!
DISCLAIMER I AM NOT AN ATTORNEY, NOR AM I IN ANYWAY AN EXPERT IN DEALING WITH SELENE FINANCE BUT I AM A PISSED OFF CONSUMER THAT IS NOT GOING TO TAKE SELENES ABUSE LAYING DOWN.
BEST OF LUCK DEALING WITH SELENE
S. LINDROOS
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