Modification scammers

Home Forums Submit Your Selene Finance Horror Story Modification scammers

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  • #767
    Bigtuck216
    Participant

    I am not sure why this company is allowed to do business. We tried to modify our payments to avoid going into foreclosure and had to apply 5 different times. Paperwork never arrives when mailed in, so I started sending pdfs via email. Then it was always another thing and another thing. Meanwhile, while they were telling us to do the application, they were processing the foreclosure behind our backs. We had to file for bankruptcy protection to keep our house. This company is a nightmare to deal with and a scam operation.

    #768
    Sammi717
    Participant

    Exactly what happened to you…has been happening to us. We have successfully been modified 1 time, and almost another but they sent paperwork to sign that we never received therefore we had to start all over. Sent numerous applications but something was wrong or we were “missing” something, or they’d make up a new rule like initial each page and number it. Multiple times we’d call and the answers always different. I know these calls are recorded. I recorded one call when I was fed up with all the BS lies.

    Our mortgage was DOUBLED after a forbearance plan due to COVID and then the loan was sold to Selene.

    ONE single employee was helpful in explaining their procedures (which we shouldnt have to know)…. for example…don’t fax/email a document on the last day due (I had done thinking it was instant) because Selene takes a few days to “process” and scan in.
    Even better…. they actually will not begin processing your documentation until all completed and correct is received. Everytime they request an additional document or correction, it PUSHES THE LOAN BACK TO THE NEXT 30 DAYS, thus charging you another late fee because obviously you are already in the position of inability to pay.

    We just lost our home. No idea where we can go, and I have a developmentally delayed 3 year old who attends school here. If this isn’t the clearest SCAM I’ve ever seen I don’t know what is. I need to do some research on class action lawsuits…because I just can’t settle for what they are doing to people who are already struggling.

    #770

    I too am having the same experience. I went through a complete loan modification process with Wells Fargo and after several months of resending documents over and over again, I was told that after 3 monthly payments they would give me a breakdown of how they arrived at over $130,000 increase in my balance and why it went from 14 years to 42 years. They refused to give me any documentation explaining how it got to that amount during the entire process. On the same day that our 3rd (on-time) payment cleared the bank they sold the mortgage to Salene financial. My previous 14yrs due on 185,000 was now over 400,000 and they put me in foreclosure. They also reported it to the credit bureaus and my score dropped over 40 points. They have had me fill out loan modification paperwork several times and each time another excuse for why it wasn’t accepted until they reject it completely and make me start over. Each time would incur more fees. One time it was rejected because my bank statement for 2023 ended on December 29th and they wanted the full year! The 2 missing days were not banking days! I am actively pursuing legal representation and hoping to hold onto my home of 35 years.

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