Loan Sold to Selene Finance and They Have STOLEN Escrow FUNDS

[cabitters1@gmail.com]

Loan was sold to Selene Finance in December, 2021. Escrow Funds were transferred on January 22, 2022. Amount of $1213.02. On January 24th, 2024 Selene Finance sent us “Serving Transfer Information” and SUPPOSEDLY a check for $1345.78 from our escrow account.
In March of 2022 I noticed that our escrow account did not have the forwarded funds and did not have enough money in it to fund the taxes due in April. The taxes due were $1893.30. I started calling for help and every time I called I would get someone different and the answers ranged from we will do a new escrow analysis (which never happened at all until May) to you have to correspond through the mail for this type of problem?.
Finally in May, 2022, I spoke with a Manager by the name of Ruben Dunn. He was very smooth with his wording and how he handled the situation and said he would look into and call me back that same day. He did not. But he covered himself when I called the next week and he had entered into the computer that he had called me and there was no answer and tried to leave a message and couldn’t. I had no missed calls on my phone and he could have left a message.
Finally a new escrow analysis was done and it matched our prior mortgage pymts. from the other mortgage co..
And since they decided that the escrow was underfunded , that we would not be receiving the refund check. That’s fine, but the missing escrow funds still do not show up in our escrow account and now on our latest statement it shows “past payment breakdown” in the escrow and taxes line the amount of $3294.08. It should only show the taxes paid in April ($1893.30). They have included our prior escrow fund into past payment breakdown so that if they ever sell our loan, it looks like they are already paid to us our past escrow funds!!!!! This company has even went into our account online and changed entries on our account. Our escrow account had showed the deposit of the missing funds from January, 2022 and it showed our payments. Now that account for taxes and insurance only goes to March of 2022 and our mortgage payments have been changed also. This is illegal in what they have done to us. We have made an appointment with a Attorney specialized in real estate and am hoping he can give us direction as to what we need to do next.
This mortgage company has given us no other resolve, they will not even take my calls or call me back. Isn’t that illegal as well?
I have also contacted our former mortgage company and they will be contacting Selene Finance internally hoping to get more information and getting back to me.
Have NEVER had anything like this happen before!!!
Selene Finance are CROOKS!!!!

[Nguardian7]

Yes……same experience. Asked to speak with a supervisor..Adrianna Delcid with no response. My local taxes were not paided even though they said they were. This has been going on since April 2022 and it is now Oct 2022. I have had 4 resolutions with each not resolved….time for a lawyer.

[Rey]

@Nguardian7 – Can you share lawyer info? I have similar experience and I want to take my case to court:

I’ve been current with my mortgage payments and then my loan was transferred in Feb 2022 to Selene from Mr. Cooper. However, my township tax representative called me one day and said that I was delayed in paying my property tax for the 1st quarter of 2022 which will put my property on tax sale if I don’t keep it current. I explained that I have an escrow account and I am current on my payments. So we had a 3-way call with my township tax representative, Selene’s Escrow department and myself on 5/24/22 to clarify the issue on Delinquent Property Tax Bill for the 1st quarter of 2022. Selene’s representative confirmed that it has the funds in my escrow account and said that the issue would be resolved within 10 days. After repeated follow ups in the weeks that followed, the tax payment was not remitted by Selene. To prevent my property from going to tax sale on June 17th, I paid my township the amount of delinquent tax due plus interest totaling $4,235.27 on June 16th in cash from my own pocket. Imagine the potential nightmare if I didn’t pay it myself.

I called Selene to follow up on the refund because I will need it for my next amortization payments but the Selene representative told me that the tax payment is current suggesting that they made the tax payment. To clarify, I had another 3-way call on July 7th with Selene where my township tax representative confirmed that my cash payment of $4,235.27 made my account current with the township and was made by me. The call ended with a note that my refund would be forthcoming and if it doesn’t happen in time, there wouldn’t be any late payment reporting to the credit bureaus. As I never received a refund check for $4,235.27 or any communication in writing, I paid $335.01 additional to the escrow account on July 30th. This represents the difference of my refundable amount with the total amortization due for July and August 2022. In a registered mail dated Aug 12, 2022, I requested Selene to create a transaction to credit the $335.01 together with my refund for pay for the 2 months of amortization (July $2,285.14 + Aug $2,285.14 = $4,570.28) = (Tax paid $4,235.27 + 335.01). Despite assurances that my credit score will not be impacted and no late fees will be charged, my TransUnion score went down to 533 pts on 9/3 from 768 pts on 8/15 and Selene is also charging $214.48 late fees.

I even receive a letter from Selene threatening of foreclosure. I lost count on the number of “issue elevations” that has been made since May 24, 2022.

My escrow account has a current balance of $5,673 which indicates that the tax fund is still there. I know that the issue will be eventually resolved in my favor because escrow analysis is done at yearend. But because of the low credit score caused by Selene’s inefficiency, I lost the opportunity to refinance at a lower rate as interests has been increasing during the past months. For all the wasted time, troubles and stress that Selene has caused me, restitution is warranted and Selene should be held liable.

[Author]

Posts